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modal4d Privacy Policy For Your Account

Our Privacy Policy explains how modal4d handles the details you provide when opening an account, signing in from a phone, or checking wallet status for DANA, OVO, GoPay…

Clear data purposesWallet record contextAccount request pathIndonesia access terms
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CONTACT ROUTES

Privacy Questions Through Your Account

A direct support route keeps privacy requests connected to the right account record. Sign in through the mobile or desktop path, open the support area, and include the phone detail or transaction reference linked to your request. If you cannot sign in, tell us that first rather than sending wallet passwords or complete payment credentials. We will use the details supplied to locate the request and explain the next step.

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Account support

Send a Privacy Policy question from the support area after sign-in. Include your registered phone detail so we can distinguish your account from another record.

Wallet status help

For a DANA, OVO, GoPay or QRIS record, share the transaction reference and date only. We can check the account match without asking for your wallet PIN.

Sign-in assistance

If the mobile login path stalls, contact support with your device type and account phone detail. We use this context to handle access questions without exposing unrelated account data.

DATA PRACTICES

What We Do With Account Data

Our handling process follows the account actions you choose, rather than collecting details without a purpose.

Account details

We handle details such as your registered phone contact and account activity to provide sign-in, verify account requests and connect support messages with the correct record.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us trace a status request. We do not need your wallet PIN or full secret credential.

Cookies and devices

Cookies and device signals can help keep a sign-in session working, remember security choices and identify unusual access between your phone and desktop browser.

Account security

Phone verification may be used before account access or a sensitive request is completed. Keep your sign-in details private and contact support if a device is not yours.

Retention periods

We keep records for as long as needed for account operation, security checks, dispute handling or legal duties. When a record is no longer needed, we remove or restrict it where applicable.

Your requests

You can ask us to access, correct or delete applicable personal data by using account support. We may request account details to confirm that the request comes from you.

Privacy Policy Answers For modal4d

These Privacy Policy answers address the searches we hear most often from Indonesian account holders. They cover account creation, phone verification, wallet references, cookies, device access and requests sent through the support path. If your question concerns a specific record, include the relevant account phone detail or payment reference so we can respond without guessing.

It covers data connected with your account, sign-in, phone verification, device session, support messages, cookies and payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use your registered phone detail to create and identify the account, support verification before access and connect a privacy request to the correct account record.

Yes. The Privacy Policy covers references used to check DANA, OVO, GoPay and QRIS status, along with bank transfer and virtual account references. Do not send wallet PINs.

Cookies can keep your session active, remember selected security settings and help identify unusual sign-in behaviour. You can manage browser cookie controls, though some account functions may then need another sign-in.

Yes. Send the request through account support with your registered phone detail and explain whether you want access, correction or deletion. We may confirm account ownership before responding.

We retain records for account operation, security, dispute handling or legal duties for the period needed for that purpose. We remove or restrict records when continued retention is not required.

It applies to our Indonesia account handling, while access depends on local law. If you need a regional clarification, contact support from the account path and mention your location.

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